My experience working as an Assistant Property Manager in Affordable Housing helped me understand quickly the significance of assistance in Fair Housing. I took extra measures on completing class certification as an Expert in Affordable Housing. I have the knowledge and understanding of the measures of risks it takes in investing and managing in Affordable Housing. I over saw two different properties in the Naples area, Whistler's Cover- 240 units and Noah's Landing- 264 units.
My performance as an Assist Property Manager consisted of things such as:
- Greets housing residents, applicants, and the public with professional courtesy, tact, and respect.
- Collects rent and other charges from residents and enters corresponding data into YARDI system.
- Provides individuals with applications for admission and re-certification forms; provides general instructions on completing the forms and documents needed at the time of interview.
- Maintains an onsite presence and is readily available to residents during established business hours for the assigned development.
- Assists with administrative management of property by performing duties including conducting reexaminations and inspections, addressing resident concerns in a professional manner, enforcing property rules and lease requirements, and maintaining associated records.
- Shows vacant units to applicants and provides applicants with information about the apartment, community, amenities, and other information.
- Generates work orders in response to requests for repairs from residents and closes out work orders in accordance with established procedures.
- Provides customer service to residents, answers incoming calls from the general public, and responds to inquiries regarding program information.
- Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors; responds to questions concerning compliance with pertinent regulations.
- Conducts intake by holding orientation sessions to advise eligible clients about program participation; conducts new move-in orientations; explains lease documents, housekeeping standards, and resident responsibilities; provides referrals on rent paying habits and housekeeping to residents.
- Schedules and conducts re-certifications; prepares and processes required forms; ensures accuracy of client information; updates records with new information; prepares reports related to completed re-certification.
- Assists in preparation for compliance review-related functions, such as preparing annual certification packets, conducting face-to-face certification reviews, locating missing records, auditing resident files, or assisting in preparing eviction notices.
- Provides first response to resident and property emergencies; refers resident concerns to management; checks and secures property offices and vacant units.
- Generates, reviews, and sends a variety of reports, including daily close-out, month-end, and year-end reports; drafts correspondence as needed; proofreads documents to ensure consistency in formatting and proper grammatical usage; maintains all files for assigned site.
- Maintains a supply of various forms and flyers for residents and the general public; receives, sorts, and distributes incoming/outgoing correspondence; maintains and fulfills supply needs by checking stock to determine inventory levels.
- Assists with resident services initiatives.
- Completes other related duties as assigned.
- Assists in preparation for compliance review-related functions, such as preparing annual
In the end, working for Highmark Residential was an exceptional experience. Although I enjoyed working with my team, I wanted to help the community in other ways that can be more impactful than Affordable Housing. This is where I made the decision to take my career in a different director and start Independent Contracting work as a Real Estate Marketing and Operations Director for the Bayshore District.
